Data Protection Policy

Newpluck's Privacy Policy

Your personal information is one of the most valuable things entrusted to us. This page explains in detail how Newpluck collects, uses, and protects your data.

Last Updated: January 1, 2026 Currently in Effect

Your Data How Is It Protected?

Steps Newpluck has taken to protect your privacy

End-to-End Encryption

All data transmitted on Newpluck is encrypted with 256-bit SSL/TLS technology, making it unreadable to hackers or any third party.

Not Sold to Third Parties

Your personal data is never sold or shared with advertisers or third parties. This is a strict policy at Newpluck.

Your Control

You can view, correct, or delete your personal data at any time. At Newpluck, you are always in control.

Secure Data Storage

Newpluck's servers follow international-grade cybersecurity protocols and undergo regular audits and assessments.

Minimal Data Collection

Newpluck only collects information that is genuinely necessary to provide our services. Nothing more is asked of you.

Easy Marketing Opt-Out

You can opt out of Newpluck marketing communications at any time. Your decision will take effect immediately.


Our commitment: Newpluck's Privacy Policy is built on international data protection standards. Protecting your data is more than a business obligation to us — it is an ethical one.

🔐 1. Introduction

This Privacy Policy applies to the Newpluck platform and all related services. By using the Newpluck website or mobile app, you are agreeing to this policy.

Newpluck collects your personal information to improve our services and personalize your experience. We do not, and will not, misuse your data in any way.

This document has been written in English so that all Newpluck users can understand it easily. If you have any questions, please reach out to the Newpluck support team.

📋 2. What Types of Data Are Collected

Newpluck collects two types of information — data you provide voluntarily and data collected automatically.

Data Type Example Why It Is Needed
Identity-Related Name, date of birth, national ID number Age Verification & KYC Process
Contact Information Email address, phone number Account Communication & Security
Financial Information Mobile banking number, wallet ID Payment & Withdrawal Process
User Behavior Gaming history, login timestamps Service Improvement & Fraud Prevention
Device Information IP address, browser, operating system Security & Technical Support

🔍 3. How Data Is Collected

3.1 Direct Collection

When you open an account on Newpluck, make a deposit, submit a withdrawal request, or contact support, you provide information directly. Newpluck only collects what is necessary at that point in time.

3.2 Automatic Collection

Every time you use Newpluck, certain technical data is collected automatically. This includes cookies, log files, and page visit data, which are used to maintain the security and performance of the site.

3.3 Data Received from Third Parties

In some cases, relevant information may be verified through trusted third parties during payment processing or identity verification. This process is fully secure.

⚙️ 4. How Data Is Used

Newpluck uses your information for the following purposes:

  • To manage and verify your Newpluck account.
  • To process payments, deposits, and withdrawals.
  • To detect and prevent fraud and unlawful activity.
  • To recommend games and offers tailored to your preferences.
  • To provide customer service and technical support.
  • To meet legal and regulatory obligations.
  • To ensure responsible gaming.

Newpluck never sells your data. Your information is used solely for the purposes stated above.

🤝 5. Data Sharing & Disclosure

Newpluck may share your information with third parties only in very limited circumstances, which are clearly outlined below:

5.1 Service Provider Partners

Payment gateways, identity verification services, and technology providers work with Newpluck. Only the necessary data is shared with them, and they are required to uphold the same privacy standards as Newpluck.

5.2 Legal Obligations

Newpluck may be legally required to disclose information in response to a valid court order or directive from a regulatory authority. In such cases, only the minimum necessary information is provided.

Not shared with advertisers: Newpluck does not sell your data to any advertising company or data broker. That is a core principle we do not compromise on.

🛡️ 6. Data Protection Measures

Newpluck uses industry-leading technology to keep your data secure. Below is a brief overview of our key security measures.

  • 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection for account login.
  • Firewall & DDoS Protection: Server-level protection against cyberattacks.
  • Regular Security Audits: System testing conducted by independent experts.
  • Staff Training: Newpluck staff receive regular training on data protection.

Newpluck's data protection practices comply with the international ISO/IEC 27001 standard.

🍪 7. Cookies Policy

Newpluck uses cookies to enhance your experience. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the Newpluck platform to function. Examples include maintaining login sessions and storing security tokens.

7.2 Performance Cookies

Newpluck uses analytics cookies to understand which pages are visited most and where technical issues may be occurring.

7.3 Disabling Cookies

You can disable cookies through your browser settings, though doing so may affect the performance of some Newpluck features.

⚖️ 8. Your Data Rights

Newpluck respects the following rights and gives you the means to exercise them:

1
Right to Access

You can view all the information Newpluck holds about you at any time.

2
Right to Rectification

You may contact support to request corrections to any inaccurate or outdated information.

3
Right to Erasure

After closing your account, you may request that your personal data be deleted, subject to any legal obligations that require us to retain it.

4
Right to Object to Processing

You may object to your data being used for marketing purposes, and your request will take effect immediately.

5
Right to Data Portability

You may request a copy of your Newpluck account data in a machine-readable format.

6
Right to Withdraw Consent

You may withdraw your consent at any time, though this will not affect any processing that has already taken place.

👶 9. Protection of Minors

Newpluck strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and identity documents may be requested in cases of doubt.

If a parent or guardian believes their child is using Newpluck, please contact support immediately. We will close the account without delay.

Zero Tolerance: Any account found to belong to a user under the age of 18 will be closed immediately and all balances will be forfeited.

🗓️ 10. Data Retention Period

Newpluck retains your data for as long as your account remains active or as long as it is needed to provide our services.

  • Active account data: retained for as long as the account remains open.
  • Financial transaction records: retained for up to 7 years as required by law.
  • Customer support conversations: retained for up to 2 years.
  • Closed account data: retained for up to 3 years from the date of closure.

📝 11. Privacy Policy Changes

Newpluck may update this Privacy Policy at any time. When changes are made, the revised date will appear at the top of the page and registered members will be notified by email.

For significant changes, a direct notice will be posted on the Newpluck platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

📬 12. Contact

For any questions, concerns, or requests related to this Privacy Policy, please contact the Newpluck support team. We are available 24/7 to help.

Email Support

[email protected]

We typically respond within 24 hours.


🔐

Your Data is Safe — Right Now Join

Your privacy is treated with the utmost care at Newpluck. Play with peace of mind — we have got you covered.

বাংলা