Newpluck's Terms and Conditions

📋 1. General Terms & Conditions

These terms and conditions apply to the Newpluck website, mobile app, and all related services. Newpluck is an internationally licensed online gaming operator running a legitimate business.

Using any Newpluck service means you have read, understood, and accepted these terms. The terms are available in both Bengali and English; in the event of any dispute, the English version will be considered authoritative.

1.1 Scope of Application

• These terms apply to all Newpluck slots, Live Casino, and Sports Betting services.
• Additional terms and conditions may apply to any bonus, promotion, or special offer.
• Newpluck reserves the right to modify the scope of its services at any time.

👤 2. Account Registration & Eligibility

Opening an account and playing on Newpluck requires meeting certain basic eligibility criteria. This section outlines those requirements clearly.

2.1 Age Requirement

You must be at least 18 years old to register an account on Newpluck. A national ID card or passport may be required for age verification.

2.2 Single Account Policy

Each person may hold only one Newpluck account. If multiple accounts are found under the same identity, all accounts will be closed and any bonuses will be forfeited.

2.3 Accurate Information

All information provided at registration must be accurate and truthful. Newpluck reserves the right to close any account created using false information.

2.4 Password Security

Your account password is strictly personal and confidential — keeping it secure is your responsibility. Newpluck will not be held liable for any consequences arising from sharing your password with others.

💳 3. Payment & Withdrawal Policy

Newpluck's payment and withdrawal process is fully transparent. Transactions can be made easily via mobile banking and electronic wallets.

3.1 Deposit Terms

• A minimum deposit amount is set and will be visible in your account.
• Deposited funds are generally credited to your account instantly.
• Deposits made via any payment method must come from an account registered in your name.

3.2 Withdrawal Terms

• KYC (Know Your Customer) verification must be completed before making a withdrawal.
• Withdrawal requests typically take between 3 and 72 hours to process.
• Withdrawals will always be processed via the same method used for the original deposit.
• Newpluck reserves the right to suspend withdrawals if any suspicious activity is detected.

🎁 4. Bonuses & Promotions

Newpluck regularly offers a variety of bonuses and promotions. Each offer comes with its own terms and conditions, which are detailed on the respective offer page.

4.1 Wagering Requirements

To withdraw after receiving a bonus, you must meet a minimum wagering requirement. For example, a 10x wagering requirement means you need to place bets totaling 10 times the bonus amount.

4.2 Reasons for Bonus Cancellation

• Attempting to claim the same bonus from multiple accounts.
• If bonus terms are violated or fraudulent activity is detected.
• Applying for a bonus from a restricted country or region.

4.3 Bonus Validity Period

Every bonus has a specific expiry period. Any bonus not used before it expires will be automatically removed.

🎮 5. Game & Betting Rules

All games on Newpluck use internationally certified RNG (Random Number Generator) technology. Every outcome is entirely independent and unbiased.

5.1 Slots Game Rules

• Each spin is entirely independent and the outcome of a previous spin has no effect on the next.
• RTP information for each game is available in the game description.
• If a game is interrupted due to a technical fault, Newpluck reserves the right to void that round.

5.2 Sports Betting

• Betting odds are subject to change until the market is confirmed.
• If a match is cancelled or postponed, the stake for that bet will be refunded.
• Make decisions in live betting based on real-time information.

🚫 6. Prohibited Activities

Fair play is everyone's responsibility on Newpluck. The following activities are strictly prohibited and may result in permanent account closure.

• Creating multiple accounts under the same identity.
• Using automated software or bots to play games.
• Bonus abuse or claiming the same bonus across multiple accounts.
• Attempting to access or hack another member's account.
• Engaging in financial fraud involving Newpluck.
• Using fraudulent payment methods.

🔒 7. Privacy & Personal Data

Newpluck treats the protection of your personal information as its highest priority. Our full privacy policy is available as a separate document.

7.1 Data Collection & Use

Newpluck only collects the information necessary to provide its services. Your data is never sold or shared with any third party.

7.2 KYC Verification

For large withdrawals, a national ID card, passport, or other documents may be requested for identity verification. This is done solely for your protection.

❤️ 8. Responsible Gaming

Newpluck believes entertainment should be fun and safe. Excessive gaming can lead to mental and financial harm.

• Set daily, weekly, or monthly deposit limits in your account settings.
• You have the option to take a temporary or permanent break from Newpluck at any time.
• The self-exclusion option can be activated at any time.
• If you have concerns about your gaming, please reach out to the support team.

For more details, visit our Responsible Gaming View the page.

🔐 9. Account Closure & Suspension

Newpluck reserves the right to temporarily or permanently suspend an account under the following circumstances.

• If the Terms & Conditions are violated.
• If fraudulent activity is detected.
• If age or identity verification cannot be completed.
• If the account has been inactive for an extended period (12 months).

You may also request to close your own account at any time through Newpluck support.

📝 10. Policy on Changes to Terms

Newpluck reserves the right to update these terms and conditions at any time. Any changes will be published on the website with a revised date, and registered members will be notified by email.

Continued use of Newpluck after any changes take effect will be considered acceptance of the updated terms. If you do not agree to the new terms, you are free to close your account.